BC Chapter Seminar - S.M.A.R.T. Collections

British Columbia Chapter - Event

BC Chapter Seminar - S.M.A.R.T. CollectionsBC_SEM0323REG

BC Chapter Seminar - S.M.A.R.T. Collections

BC Chapter Seminar - S.M.A.R.T. Collections
2017-03-23 9:00 AM - 2017-03-23 4:00 PM
Executive Plaza Hotel
405 North Rd
Coquitlam, BC Canada

One-Day Seminar
Topic: S.M.A.R.T. Collections

A dynamic, content-rich program designed to help you collect more money quicker... and still keep your customers.

Seminar Leader: Tim Paulsen

You'll Learn...

  • Write persuasive email and letters
  • Master the three phases of the professional collection call
  • Learn how to handle ANY excuse for non or delayed payment
  • Discover how to develop the right balance of assertiveness
  • Develop the special voice to use on the telephone
  • Find out how to avoid making the two biggest mistakes - even by seasoned collectors!
  • A minimum of ten (10) techniques for the difficult customer
  • Working with the sales team (who’s side are they on?)
  • Negotiating... and more!

Bonus – from Tim’s latest book – the highlights of Lies & Negotiation Techniques

About Your Seminar Leader...
Tim Paulsen is the author of "Paid in Full" and "Sex, Lies and Negotiation Techniques". He has delivered seminars in 25 countries and is the founder and managing director of The International Centre for Professional Collections.

This was the most fun I had taking a course – ever. It helped me gain the confidence I needed to be a professional collector. I work alone, so the help and the information was phenomenal for my self-esteem and confidence. I will attend any seminars or take any courses you have to offer in future.
Candy Hurst, Credit Recovery Administrator

Heather Strack 604-364-2100
Or 604-576-7611


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