Date of Session 7: Thursday, October 15, 2026 from noon to 1:00 p.m.ET Location:
Presenter's Bio:
Mike Feinson, Organizational change expert, strategy facilitator, and leadership coach
Mike Feinson is an organizational change expert, strategy facilitator, and leadership coach who helps teams resolve complex challenges and drive better outcomes. He has advised hundreds of organizations on strategy, facilitated sessions that produced breakthroughs on longstanding problems, and helped build cultures of innovation and collaboration. He is a faculty member of the American Management Association, where he has taught leadership, change, and innovation programs for over 20 years. His clients include professional societies, trade associations, and corporations such as the Book Industry Study Group, the Association for Advancing Physician and Provider Recruitment, and Johnson & Johnson. He holds an MBA in Organization Development from Boston University.
Topic: Getting Unstuck: How to Reframe Problems, Unlock New Solutions, and Lead Change Does your credit team keep circling the same stalled decisions, internal misalignment, or resistance to change, no matter how much time and effort you throw at it? Often, the real issue isn't a lack of effort. It's that the team is solving the wrong problem entirely. Join us for this interactive session where you'll learn a powerful reframing tool that helps credit professionals step back, uncover the real problem, and unlock breakthrough solutions. You'll discover how to recognize when your team is trapped in an unproductive problem loop and how to break free of it. You'll walk away with two proven frameworks: A reframing tool to help your team see challenges from a new angle and generate solutions you hadn't considered The Change Curve, which explains why some people embrace change while others dig in their heels and what leaders can do to bring everyone along Through real-world case examples and hands-on practice, you'll apply these tools to challenges you face every day: policy implementation, cross-functional decision-making, and operational bottlenecks. Grounded in neuroscience and psychology, this session explains why reframing works, not just how to do it. Leave with practical tools you can put to use immediately to get your team unstuck, strengthen collaboration, and drive better outcomes.
How to Join?
* This schedule is prepared in advance and may be subject to change without notice.
CCP and ACI members earn 10 Professional Development Points for attending this event.